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Complaints

What to do when things go wrong

We recognise that occasionally an individual may wish to complain about the services or treatment they have received from Union. Where possible this should be dealt with informally with the individuals concerned.

Where this is not possible, or does not produce a satisfactory outcome, this policy sets out the formal procedure for dealing with disputes with the Students’ Union, in particular complaints arising from disputes between a student/other member of the University and elected officers, staff and/or the Union itself.

You will be asked to explain any informal attempts to resolve the problem or reasons why this was not possible when you submit a formal complaint.

Please note; Complaints must be raised within 28 days of the event or occurrence giving grounds for the complaint to be considered valid.

Complainants should note that Union is an independent organisation and not a department of the University, or branch of the National Union of Students. Therefore complaints can only be addressed to the company itself, and not to any third party organisations.

You can see how your complaint will be dealt with by reading our full complaints procedure and complaints form.

If you wish to submit a formal complaint please read our complaints procedure, then complete and submit our Complaints form here

If you would like any further guidance or assistance or are unsure about any of the above, please contact

or

If the complaint is against the President then it should be addressed to 

The Vice President c/o either of the Union addresses above.